Please find additional information at the bottom of the page.
If our help pages do not contain the answers to your questions, please send us your enquiry via the Contact Form or contact us by phone. To enable us to respond to your enquiry as soon as possible, please choose a topic that best describes your enquiry.
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On our help pages you can easily find everything you need to know about HUGO BOSS and about making a purchase at the HUGO BOSS Online Store. Please choose from the following help topics:
Take your time and try the articles on comfortably at home and in combination with your favourite pieces. If you want to return a single article (e.g., if you do not like the article), you can exercise your right to cancellation within 30 (thirty) days.
We bear the costs of the return delivery of goods if you use the return sticker attached to the delivery. Otherwise, you are responsible for the direct costs of the return delivery. If you do not have the return form or the return sticker, please contact our Customer Service.
Please pack the goods carefully to avoid transport damages; preferably by using the original packaging for this. To help us to process your return quickly, please ensure that the returned goods are sent with accessories and labels. If you try clothing on, please avoid leaving any traces of use (e.g., lipstick or make-up spots).
Thank you for your understanding that we cannot offer any exchanges. If you want an article in a different colour or size, please place a new order.
Returns can be dropped off at your local post office. To find your local drop-off point for returns, please visit: www.ups.com
Please bear in mind that standard return shipments can take several working days to arrive at our warehouse in Germany.
We recommend that you retain the original postage receipt. In the rare case that a parcel gets lost in the return process, this is necessary to track the missing parcel down.