Please find additional information at the bottom of the page.


If our help pages do not contain the answers to your questions, please send us your enquiry via the Contact Form or contact us by phone. To enable us to respond to your enquiry as soon as possible, please choose a topic that best describes your enquiry.

Customer Service

For questions and suggestions related to online purchase

Phone: +44 20 3514 2096*
Fax: +44 20 3514 2097

*standard rates, prices from mobile may vary

Monday to Friday from 8 am to 8 pm
Saturday from 10 am to 6 pm


For questions and suggestions related to retail purchases

Phone: +44 20 7554 5700
Fax: +44 20 7554 5701

Monday to Thursday from 8 am to 6 pm
Friday from 8 am to 5 pm


For questions and suggestions related to the HUGO BOSS AG

Phone: +49 7123 94 2602
Fax: +49 7123 94 2043

Monday to Thursday
from 8 am to 6 pm
from 8 am to 5 pm


On our help pages you can easily find everything you need to know about HUGO BOSS and about making a purchase at the HUGO BOSS Online Store. Please choose from the following help topics:

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Take your time and try the articles on comfortably at home and in combination with your favourite pieces. If you want to return a single article (e.g., if you do not like the article), you can exercise your right to cancellation within 30 (thirty) days.

We bear the costs of the return delivery of goods if you use the return sticker attached to the delivery. Otherwise, you are responsible for the direct costs of the return delivery.
If you do not have the return form or the return sticker, please contact our Customer Service.

Please pack the goods carefully to avoid transport damages; preferably by using the original packaging for this. To help us to process your return quickly, please ensure that the returned goods are sent with accessories and labels. If you try clothing on, please avoid leaving any traces of use (e.g., lipstick or make-up spots).

Thank you for your understanding that we cannot offer any exchanges. If you want an article in a different colour or size, please place a new order.

Returns can be dropped off at your local post office. To find your local drop-off point for returns, please visit:

Please bear in mind that standard return shipments can take several working days to arrive at our warehouse in Germany.

We recommend that you retain the original postage receipt. In the rare case that a parcel gets lost in the return process, this is necessary to track the missing parcel down.